Returns & Exchanges

At Urban Walk Pakistan, we strive to ensure your fashion journey is seamless, offering a hassle-free 7-day return and exchange policy for all unworn and tagged items. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or style.

1

Initiate Your Request

Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and images of the item you wish to return.

2

Quality Inspection

Ensure the product is in its original condition, with all Urban Walk tags attached and the original packaging intact to qualify for an exchange or refund.

3

Ship the Product

Once approved, securely pack the item and ship it back to our central warehouse in Lahore using any traceable courier service of your choice.

4

Processing & Resolution

After receiving and inspecting your return, we will process your exchange or issue a store credit/refund within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing